Returns & Refunds Policy


If you wish to cancel your order before we’ve despatched it, please call 0333 305 8274 to request cancellation. We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!

Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with their respective charges.

Returning Online Products

We hope you're happy with every Roma Medical Product purchase you make with us, but if this isn’t the case we hope to make the returns process as simple as possible.

  • You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
  • To cancel your order you must contact us via telephone to notify us of your decision to return. Below are our full details if you need to contact us for another reason.
  • Telephone : 0333 305 8274
  • Email :
  • Postal Address : c/o Mobility and Care Ltd, Whitehall Works, Whitehall Lane, Grays Essex RM17 6SS
  • To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
  • We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard 

Defective Items - Warranty

Your warranty covers you for all manufacturing issues that occur to the product. Please be advised that accidental damage is not covered under the warranty. If your item is faulty or develops a fault please contact us so we may work with you to provide the best solution whether that be repair, replace or refund * Subject to Conditions in section 8 of Terms & Conditions

    Collection Return
      • If your product(s) were delivered by Standard Delivery and you wish to return them via courier you’ll incur one of the following charges, depending on the product.
      • At Mobility and Care we strive to save you as much money as possible as well as providing first class products and excellent service. However, the charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.
      • All refunds will be processed within 14 days following receipt of goods.
      Returns Collection Fee
      Orders under £100£7.95